Frequently Asked Questions
What payment methods do you accept?
You can pay by Credit Card, Paypal and Satispay. American Express, Apple Pay, Google Pay, Maestro, Mastercard, Shop Pay, Union Pay and Visa are also accepted.
What is the cost of shipping to Italy?
Shipping is free for orders over €59. For orders between €25 and €59, the cost is €7.20 for all of Italy (excluding islands and Calabria, where the cost is €8.50). The minimum order is €25.
What are the delivery times for orders to Italy?
Estimated delivery times for Italy are between 4 and 6 working days.
Do you also ship outside of Italy?
Yes, we also ship to several European countries. Shipping costs vary depending on the area and weight of the package.
Which European countries do you ship to and what are the costs?
We ship to Austria, Belgium, Croatia, Denmark, France, Germany, Luxembourg, Netherlands, Portugal, Romania, Slovakia, Spain, Andorra, Vatican City, Monaco, San Marino, Czechia. Costs vary based on weight, starting from €12.90 for parcels up to 2000g. We also ship to Greece, Poland, Portugal (with specific costs), Hungary (€16.90), Finland, Ireland, Sweden, Lithuania (€18.40).
What are the delivery times for areas outside Europe?
Delivery times for areas outside Europe vary from 6 to 11 working days.
Do you accept ASL vouchers?
No, we do not accept ASL vouchers as a payment method.
What should I do if the order is non-compliant after delivery?
In case of non-conformity (quantity, quality or type of goods) after delivery, if payment was made by credit card, it is sufficient to provide a receipt of the bank transaction and a copy of the order confirmation email.