Refund policy

Consumer's right of withdrawal

The consumer who for any reason is not satisfied with the purchase made, has the right to withdraw from the stipulated contract, without any penalty and without specifying the reason, within 14 working days starting from the day of receipt.

Although not required by law, in order to improve the service, a brief explanatory note of the reason for the withdrawal would be appreciated.

The right of withdrawal is exercised by sending a written communication to the supplier's address within the set deadline by registered letter with acknowledgment of receipt; by way of derogation from the provisions of Legislative Decree 206/2005, the communication can also be sent within the same term by PEC, fax or e-mail.

If the goods have been delivered, the consumer is required at his own expense to return them or make them available to the supplier or the person designated by him, within 14 working days from the date of receipt of the goods, subject to written indication of the chosen return method. ; in the absence of the above, the return will be considered made by postal service.

Under penalty of ineffectiveness of the right of withdrawal, all items must be provided with the original packaging, without any lack.

If the consumer exercises the right of withdrawal in accordance with the above, the supplier will refund the sums already paid no later than 30 days from the date on which he became aware of the exercise of the right of withdrawal by the consumer. If the price was paid by credit card, the supplier will credit the same amount, through the issuing institution, to the consumer's card.

Contact by phone +39 059 907384 or email to arrange the return.